Caicos Wheels

So convenient located as soon as you exit the baggage claim area security area. We stayed for 10 days so needed affordable rates. Total was less than 1k for the car I chose, fitting a family five plus all of our luggage. One day we woke up with a flat and they had it fixed in less than an hour, I think they should remove the “no deposit required” quote from their website or atleast communicate with you that they will charge your card twice so you don’t get shocked (security deposit), specially if you’re going there with a certain budget in mind. Other than that and few noises the car made when put in reverse - I had no bad issues, once I returned the vehicle with the same full tank when I got it, I threw out the trash, of course there was a lot of sand everywhere but they said that wouldn’t be a problem. I received my security deposit in full, only a few days after I came back home. They are reliable they are dependable. They answer when you reach out to them. I don’t know how it was in the past, but I guess there was some changes in management. I spoke with Rosemarie a few times, and she was very pleasant and answered all of my questions. She made me feel very secure to have chosen them as my rental service. Will definitely be back in the future for affordable rentals in the beautiful Turks& Caicos’s Island!

We rented a scooter at Caicos Wheels rentals from 12/4-12/8. Rosemarie was very helpful with getting us a scooter, and also took the time to give us good recommendations throughout the island to explore, eat, and sight-see.Unfortunately, our scooter broke down on our third day. Caicos Wheels staff responded quickly and got us back on a new scooter AND even extended our rental for the lost hours. Thanks for the hospitality Caicos Wheels team!

Beware!! Just go with hertz because in the end you will pay the same! This place is so shady, from the airport chaos and drop off is so unorganized everyone was so rude unprofessional and no one would help us drop off the car. The lady said leave it in parking lot, gave us no receipt or nothing, which we did NOT want to do but we had no choice, we had to hurry to catch our flight after wasting an hour trying to drop off the car and security was insane! When we got on the flight I contacted Expedia to let them know what happen. when we got home we were charged $500 for "damages" that consisted of dust on the car from the road we stayed on! They even sent me video of said damages and there is nothing on the car! We travel often and never have had such a bad experience with a rental. We like to support local companies when traveling and we were burned this time. The customer service hung up on me twice, very rude they keep saying they would call me back and never did. They could not provide proof of damage or receipt of repairs. After reading other reviews its obvious this is their MO, charge low, then when they leave the country charge insane amount of unwarranted fees. Gas is not $500 Very sad to take advantage of tourist.

There is supposed to be no deposit as stated on their website, I paid my amount my rental and when I return the car they tried to charge my card again with no communication at all. Luckily I had my card locked. I will be calling my bank and reporting them. It’s amazing how you pay a company for their service to enjoy yourself on vacation and yet, they still try to steal from you . Disappointed

Car reservation was not honored. We had called and inquired on the reservation process and completed a reservation on their web site as advised. When we arrived at Provo Airport, they had no record of it and told us there would be no car for us. I had printed the reservation on paper and expressed my frustration to the rental rep as my family with young kids were baking outside (shortly after the covid pandemic). The rental rep made a couple of calls, and they found "an available" car. After the steep deposit, we were off and then had a decent experience, thus two stars. The deposit was returned but it takes them much longer than is standard practice in the US. Lessons learned: (1) Always print your reservation on paper, (2) pre-pay if possible, (3) Be prepared to yell and stand by your right (4) rent from somebody else next time.