I would rate zero if I could. Classic bait and switch operation. Worst rental car experience ever! After checking into airport counter and family of 5 had to wait 30 minutes for the shuttle. Once arriving at the rental car facility we had to wait another 30 minutes for a car. Staff did not have a "Full Size" available that I rented but did assign us a mid-size SUV. Problem, the Mid-Size SUV had scratches and dings everywhere. Once I made note of all the scratches on the rental form I got in to discover a tire pressure warning light. One tire was at 23 lbs (Should be 35lbs). I informed the staff and they informed me their Air pump was "broken." They took me next door to get air from a Gas Station but the station did not offer air. We then went back to the rental car facility were the staff only offered a "small suv" and refused to pump of the tire at a later time. I left out of frustration. Once I get in car I discovered there was no back up camera signifying the car was at least 10 years old, the interior was also SMELLY/musty. I am confident the car's cabin air filter has NEVER been changed. The steering wheel was/is peeling, dust on all surfaces, seats have tears and the cargo area is literally braking apart. Manager also lied to Budget Rental Car corporate saying they can to my hotel to service the tire. They did NOT!Bottom Line: Do not rent here!
Location is not in the airport as advertised. The counter is right past the doors once you collect your bags and before you head outside. Now for everyone saying it's an Island so don't expect this and that blah blah blah... stop it. I'm from an Island and this Island charges more for everything than any other Island I have been to, it is this location that's the problem. The hotel I stayed in was really close to Hertz rental cars and just from looking at the cars they had, it was a complete difference and that is who I would have gone with had I known. They literally have two lots of vehicles, I saw anything jeep wranglers, camrys etc and they all seemed to be in great shape. The car I rented from this location (Budget), the key fob did not even work and when I went to manually unlock the door, the key broke apart. I had to put it back together the best way I could to get the car started and take it back to the office. Thankfully, it was the same day just about 1.5hrs later. Got back to the office and the lady started arguing with me that I didn't get the key like that, even though I explained to her what happened. Then she says why didn't I bring it back the same day, when we picked it up less than 2hrs prior. Beware! I give two stars only because the driver of the shuttle was very nice.
Great experience! I'm not sure why everybody else was complaining. You're flying to an island. Set your Bar low and by the insurance so you don't have to worry and have a great time. We got in and out of the rental place very easy. There were no surprises. Again you're on an island so just take whatever car they have and enjoy yourself.
Friendly staff & accommodating. Pick up & drop off at airport included in rental agreement. Very reasonably priced. Please understand that this is an island that has a 40% poverty rate. Most residents don't have "nice" cars. We were given a Chevy sedan.
Deduction of stars b/c no radio & back windows didn't function--otherwise a pretty good deal.
Not located at the airport as advertised. Instead, were directed by other people wandering outside the airport to talk to an individual with nothing identifying him as a Budget representative. Just standing on the curb claiming to be budget (and also that they didn't have any cars so he started asking around to his friends also without any identifying uniforms if anyone had a car for us). Was all so sus... but apparently that's how it works here. Eventually got in a car with a stranger and my whole family (it did have a crooked Budget bumper sticker on the back ) and drove around a foreign country hoping they were taking us to a rental car place... and not to be murdered. Terrible way to represent what is supposed to be a respected brand. I'll never use Budget again. Even a polo with the word "Budget" would have gone a long way... let along a desk, stand, podium... clipboard... anything.
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Robert Beal
2 months agoI would rate zero if I could. Classic bait and switch operation. Worst rental car experience ever! After checking into airport counter and family of 5 had to wait 30 minutes for the shuttle. Once arriving at the rental car facility we had to wait another 30 minutes for a car. Staff did not have a "Full Size" available that I rented but did assign us a mid-size SUV. Problem, the Mid-Size SUV had scratches and dings everywhere. Once I made note of all the scratches on the rental form I got in to discover a tire pressure warning light. One tire was at 23 lbs (Should be 35lbs). I informed the staff and they informed me their Air pump was "broken." They took me next door to get air from a Gas Station but the station did not offer air. We then went back to the rental car facility were the staff only offered a "small suv" and refused to pump of the tire at a later time. I left out of frustration. Once I get in car I discovered there was no back up camera signifying the car was at least 10 years old, the interior was also SMELLY/musty. I am confident the car's cabin air filter has NEVER been changed. The steering wheel was/is peeling, dust on all surfaces, seats have tears and the cargo area is literally braking apart. Manager also lied to Budget Rental Car corporate saying they can to my hotel to service the tire. They did NOT!Bottom Line: Do not rent here!
Vernelle Baptiste
3 months agoLocation is not in the airport as advertised. The counter is right past the doors once you collect your bags and before you head outside. Now for everyone saying it's an Island so don't expect this and that blah blah blah... stop it. I'm from an Island and this Island charges more for everything than any other Island I have been to, it is this location that's the problem. The hotel I stayed in was really close to Hertz rental cars and just from looking at the cars they had, it was a complete difference and that is who I would have gone with had I known. They literally have two lots of vehicles, I saw anything jeep wranglers, camrys etc and they all seemed to be in great shape. The car I rented from this location (Budget), the key fob did not even work and when I went to manually unlock the door, the key broke apart. I had to put it back together the best way I could to get the car started and take it back to the office. Thankfully, it was the same day just about 1.5hrs later. Got back to the office and the lady started arguing with me that I didn't get the key like that, even though I explained to her what happened. Then she says why didn't I bring it back the same day, when we picked it up less than 2hrs prior. Beware! I give two stars only because the driver of the shuttle was very nice.
Frank Sibs
2 years agoGreat experience! I'm not sure why everybody else was complaining. You're flying to an island. Set your Bar low and by the insurance so you don't have to worry and have a great time. We got in and out of the rental place very easy. There were no surprises. Again you're on an island so just take whatever car they have and enjoy yourself.
Lyndsey R. “Lyn” Schiavone
10 months agoFriendly staff & accommodating. Pick up & drop off at airport included in rental agreement. Very reasonably priced. Please understand that this is an island that has a 40% poverty rate. Most residents don't have "nice" cars. We were given a Chevy sedan. Deduction of stars b/c no radio & back windows didn't function--otherwise a pretty good deal.
Rod Scholl
9 months agoNot located at the airport as advertised. Instead, were directed by other people wandering outside the airport to talk to an individual with nothing identifying him as a Budget representative. Just standing on the curb claiming to be budget (and also that they didn't have any cars so he started asking around to his friends also without any identifying uniforms if anyone had a car for us). Was all so sus... but apparently that's how it works here. Eventually got in a car with a stranger and my whole family (it did have a crooked Budget bumper sticker on the back ) and drove around a foreign country hoping they were taking us to a rental car place... and not to be murdered. Terrible way to represent what is supposed to be a respected brand. I'll never use Budget again. Even a polo with the word "Budget" would have gone a long way... let along a desk, stand, podium... clipboard... anything.