The Ritz-Carlton

Great hotel with exceptional service. We were greeted with rum punch and water upon check in. We stayed in the ocean view, two bedroom suite and there was the most beautiful view from this room! I was there for a birthday trip and they were very sweet to remember and surprised me with a birthday cupcake in my room. The maids go the extra mile and neatly laid out my jewelry on a table and toiletry items in the bathroom. There was turn down service every evening, where they leave chocolates (one with Passionflower and another with Valerian), cartons of water at the bedside table. We loved all of these little details! There was live music in the lobby on the weekends and this was such a vibe. There is a spa, a casino, a gym, two swimming pools and plenty of lawn chairs on the beach. From the maids, to the waitresses at restaurants, to concierge…everyone was a delight. Special shot out to Luz, one the waitresses at the restaurant, for making sure a birthday girl was properly taken care of. You are too sweet, thank you so much, love! I am already planning another trip to The Ritz for next year.

This was our first time traveling to the Turks. We have stayed at The Ritz in other cities and always have received phenomenal service and this specific Ritz did not disappoint. From the moment we arrived until the moment we left, we truly received five star service. Everyone from the concierge to the GM went out of their way to ensure we had a wonderful stay. Wednesday night, they hosted an hour long event for Bonvoy members. The GM came and after meeting him, it is easy to understand why this was such a fantastic experience. Thank you Wilbert! We are already planning our next trip and cannot wait to return. Thank you to everyone for your gracious hospitality and we will see you again soon!

This has definitely been one of the best vacation destinations by far! The Ritz Carlton Turks goes above and beyond! The location, the amenities, the food and best of all, the staff is top tier! The staff is amazing!! I was considering the resort next door but as I arrived I knew I had made the best decision, zero regrets. The ritz is new, modern and just gives you that feeling of exclusiveness! They ensure all their guests receive the best experience during their stay! You will not regret it!! Book your next vacation and stay at the Ritz! I felt like royalty everyday during my stay. Elegance, class and extraordinary customer service! Wait there is more!! Food is delicious, drinks are amazing, complimentary sunscreen, towel service, they have it all!

We just came back after a week vacation. Overall we had a great experience. When checking in, we mentioned we were celebrating our anniversary but also, our luggage with all our clothes did not make it on the plane. So one of the staffers, Miguel, sent a couple of T-shirts and hats to our room to help with the situation. He also sent a bottle of Prosecco a couple days later on our anniversary.I think there is room for improvement with some of the other staff, some were friendly and some were not.I kinda liked the flag on your beach/pool chair to indicate you’d like food/drinks. They responded right away and the food came out like 15 min later. I’d like to give Calvin a shout out from the pool staff. He was so attentive, polite, funny, and we had some great conversations!The location was great, there were many stores to shop at and great places to eat in Grace Bay. Our favorite dinner by far was at BLT Steak at the Ritz. Top notch service! And the food was outstanding! The Ritual was also terrific for a breakfast sandwich and iced coffee!We enjoyed the Lady Grace sunset cruise, the staff and experience were great!Our check out process was frustrating, it took way too long having to wait for a printed copy of our receipt.We weren’t so impressed that we would stay here again as we’ve heard great things about other places.

I celebrated my birthday in June 2024 at the Ritz. Everything thing was amazing from the view, room, water, food, and location. But, there was one thing that made it perfect and that's the staff! Shout out to the outside bar staff and pool-side staff. I would be remiss to not mention Desirae at the gift shop. She was so helpful, kind and thoughtful. Truly, thank you all for making my birthday so special!