The Palms Turks and Caicos

This is a beautiful resort. It has a more traditional island resort feel vs. a modern feel which we liked. The 2 bedroom ocean front suite was furnished very nicely with great views which I would rate at 5 star. Housekeeping was very nice, another 5 star. Pool side restaurant service was ok. The main pool side towel person was very nice and accommodating. The beach is by far the nicest in the Caribbean. The negatives were lack of music and nightlife. The food at the main restaurant was very expensive and mediocre (2 star) but the service was great. We ate there only one night and decided to explore the other highly rated restaurants nearby. The breakfast buffet was the same selection so it got tired after a few days. Only a few nice staff at breakfast. We encountered a few very rude servers at breakfast which I would give them a 1 star. The staff can use better training. Some of them just don't want to be there.

Beautiful resort with amazing pools. Great access to the beach. They pamper you here with people who set up your towels at the pool and at the beach. Very friendly staff. Food at the pool is ok, not outstanding. Extremely expensive but maybe that's just how it is. The water is amazing blue and very calm. They have complementary paddle boards, sailboats, kayaks and snorkel gear.

Beautiful resort and of course Turks and Caicos has stunning nature. Rooms were beautiful but pullout living couch broke the kids’ backs. We requested a new mattress, to which they replied “right away”, but nobody came. I requested to book a tennis court and a pro. Was told by concierge she will call me in the morning with a confirmation…. That call never came 😂 So don’t expect service, because it doesn’t exist. The general attitude is that they are doing you a favor and frankly I don’t think the employees like the tourists. In comparison to Mexico 5 star resorts which have amazing service.

First day in TC. Was very excited about trip and hotel. Arrived at hotel looking forward to grabbing dinner and drinks…pool bar closed early for no reason and only one of the other restaurants open despite hotel being at full capacity. Restaurant was good, but definitely overpriced. Room well below expectation with no desk, curtained shower, A/C with supposedly multiple settings but really only one mode, run down furniture, etc. Most outlets do not work, TV does not work, 45 minutes and 3 calls to get linens for the sofa bed. In general, service is very poor. Saw the reviews for this place and thought it was a no-brainer….what a disappointment.

Staggeringly poorly managed hotel with service worse than a Motel8 while charging $1500 per night. The beach setting is lovely and the rooms are quite nice but negated by the atrocious service and poor management . The service feels predatory.. what a disappointment.