The Palms Turks and Caicos

We absolutely LOVED our stay at The Palms. It has a luxury, boutique feel! The perfect size in my opinion. The rooms were immaculate, the beds luxurious and comfortable. The beach is much calmer on this side of the island than it is on the side closer to the ‘downtown.’ So perfect if you’re traveling with kiddos and want a safer, easier swimming environment. Our only recommendation would be to move the breakfast from the back of the hotel where there is no view to the front of the hotel where dinner is served; a much prettier atmosphere for the guests. Overall highly recommend and plan to be back! We checked out many other hotels in the area while here, and this was our favorite by far in terms of ambiance, island decor and environmental beauty.

We went big for hubs milestone birthday and this did not disappoint! The water is clearest I have ever seen, food was perfection and we had the most wonderful time! Pool does get hot in the summer afternoon, switch to the beach which is cooler water. Reservations at restaurants recommended for dinner. Highly recommend the spa as well!

The Palms Turks and Caicos Resort has the luxury of simply being in one of the best spots in Grace Bay in Turks and Caicos. The water is amazing, crystal clear, and a color of turquoise that has to be experienced. That said, there are a few things that could be better. First, just know you're going to pay. A lot, for everything. This is NOT an all-inclusive resort. I mention that as there seems to be reviews that say it is, but that may be due to breakfast is included until 10:30am. The rooms, though beautiful, need to be updated about 20 years. The staff, while accommodating, are just not "enthusiastic " for a resort at this price point. The amenities here are pretty non-existent, which could be a good thing if you come here like we did to disconnect. But unless you're planning to read or be at the beach all day, you might be disappointed as everything pretty much shuts down around 11 pm. Which brings me to the spa, though it boasts over 20,000 sq. ft and pretty to look at, it offers nothing compared to other high-end spas. No indoor his/her lounges, no pool, no plunge or hydrotherapy options, spa support staff is basically non-existant, the only thing this spa does well is have masseuses that are great at giving massages, so there is that... My hope is that with the scheduled renovations, the Palms corrects these things, as I would like to come back, but for now, I just plan to enjoy the beach when staying here.

If you want to spend money on a hotel that has zero service this is the one for you. It is a beautiful resort, but the people are not friendly and don’t give a care about you or your needs. They do not show up on time and want to leave early.We wanted to use the kids clubs for an hour a day and the lady basically tried to convince us to leave. She did not want to do the activities on the list. We went to the spa to book a massage during that one hour time slot but their spa times did not coincide with the times that the kids club was open. Be aware of that…. It doesn’t make sense financially for the resort not to work on coordinating their schedules?

Overall a good experience. I believe the beach is the best spot on the island and the people working the Beach/pool were very helpful definitely the best part of the stay. The rooms were clean and the ladies were great with keeping the room tidy and clean. The restaurants are subpar for what they charge. The food is avarage and service just o.k. We had a car for our stay and had much better food and experience eating out all over the island.The checking in and leaving were very hassle free and a good experience.