I would rate zero if I could. Classic bait and switch operation. Worst rental car experience ever! After checking into airport counter and family of 5 had to wait 30 minutes for the shuttle. Once arriving at the rental car facility we had to wait another 30 minutes for a car. Staff did not have a "Full Size" available that I rented but did assign us a mid-size SUV. Problem, the Mid-Size SUV had scratches and dings everywhere. Once I made note of all the scratches on the rental form I got in to discover a tire pressure warning light. One tire was at 23 lbs (Should be 35lbs). I informed the staff and they informed me their Air pump was "broken." They took me next door to get air from a Gas Station but the station did not offer air. We then went back to the rental car facility were the staff only offered a "small suv" and refused to pump of the tire at a later time. I left out of frustration. Once I get in car I discovered there was no back up camera signifying the car was at least 10 years old, the interior was also SMELLY/musty. I am confident the car's cabin air filter has NEVER been changed. The steering wheel was/is peeling, dust on all surfaces, seats have tears and the cargo area is literally braking apart. Manager also lied to Budget Rental Car corporate saying they can to my hotel to service the tire. They did NOT!Bottom Line: Do not rent here!
Shuttle service was efficient and the driver ( same driver both ways) was friendly and polite. The women at the front desk are unpleasant. If this is the first stop after landing in Turks, you would expect someone to be more welcoming. The car was a Chevy Spark. The car they gave us was probably a 1999 model. The doors did not close without you literally having to slam it with all your strength. The doors did not lock. Luckily, we never left anything valuable in the car and our hotel was safe. I wouldn’t recommend
Location is not in the airport as advertised. The counter is right past the doors once you collect your bags and before you head outside. Now for everyone saying it's an Island so don't expect this and that blah blah blah... stop it. I'm from an Island and this Island charges more for everything than any other Island I have been to, it is this location that's the problem. The hotel I stayed in was really close to Hertz rental cars and just from looking at the cars they had, it was a complete difference and that is who I would have gone with had I known. They literally have two lots of vehicles, I saw anything jeep wranglers, camrys etc and they all seemed to be in great shape. The car I rented from this location (Budget), the key fob did not even work and when I went to manually unlock the door, the key broke apart. I had to put it back together the best way I could to get the car started and take it back to the office. Thankfully, it was the same day just about 1.5hrs later. Got back to the office and the lady started arguing with me that I didn't get the key like that, even though I explained to her what happened. Then she says why didn't I bring it back the same day, when we picked it up less than 2hrs prior. Beware! I give two stars only because the driver of the shuttle was very nice.
I wish I could give it 0 stars. The car they gave us had 94,000 miles! The radio didn’t work, it stalled on us once and finally didn’t start and left us stranded. We had to walk back to our hotel. Called the emergency line and no one ever answered. Their cars are just old and unreliable. Save your self the hassle and rent elsewhere!
Great experience! I'm not sure why everybody else was complaining. You're flying to an island. Set your Bar low and by the insurance so you don't have to worry and have a great time. We got in and out of the rental place very easy. There were no surprises. Again you're on an island so just take whatever car they have and enjoy yourself.
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Robert Beal
4 months agoI would rate zero if I could. Classic bait and switch operation. Worst rental car experience ever! After checking into airport counter and family of 5 had to wait 30 minutes for the shuttle. Once arriving at the rental car facility we had to wait another 30 minutes for a car. Staff did not have a "Full Size" available that I rented but did assign us a mid-size SUV. Problem, the Mid-Size SUV had scratches and dings everywhere. Once I made note of all the scratches on the rental form I got in to discover a tire pressure warning light. One tire was at 23 lbs (Should be 35lbs). I informed the staff and they informed me their Air pump was "broken." They took me next door to get air from a Gas Station but the station did not offer air. We then went back to the rental car facility were the staff only offered a "small suv" and refused to pump of the tire at a later time. I left out of frustration. Once I get in car I discovered there was no back up camera signifying the car was at least 10 years old, the interior was also SMELLY/musty. I am confident the car's cabin air filter has NEVER been changed. The steering wheel was/is peeling, dust on all surfaces, seats have tears and the cargo area is literally braking apart. Manager also lied to Budget Rental Car corporate saying they can to my hotel to service the tire. They did NOT!Bottom Line: Do not rent here!
Courtney
2 months agoShuttle service was efficient and the driver ( same driver both ways) was friendly and polite. The women at the front desk are unpleasant. If this is the first stop after landing in Turks, you would expect someone to be more welcoming. The car was a Chevy Spark. The car they gave us was probably a 1999 model. The doors did not close without you literally having to slam it with all your strength. The doors did not lock. Luckily, we never left anything valuable in the car and our hotel was safe. I wouldn’t recommend
Vernelle Baptiste
5 months agoLocation is not in the airport as advertised. The counter is right past the doors once you collect your bags and before you head outside. Now for everyone saying it's an Island so don't expect this and that blah blah blah... stop it. I'm from an Island and this Island charges more for everything than any other Island I have been to, it is this location that's the problem. The hotel I stayed in was really close to Hertz rental cars and just from looking at the cars they had, it was a complete difference and that is who I would have gone with had I known. They literally have two lots of vehicles, I saw anything jeep wranglers, camrys etc and they all seemed to be in great shape. The car I rented from this location (Budget), the key fob did not even work and when I went to manually unlock the door, the key broke apart. I had to put it back together the best way I could to get the car started and take it back to the office. Thankfully, it was the same day just about 1.5hrs later. Got back to the office and the lady started arguing with me that I didn't get the key like that, even though I explained to her what happened. Then she says why didn't I bring it back the same day, when we picked it up less than 2hrs prior. Beware! I give two stars only because the driver of the shuttle was very nice.
Erina Davis
a month agoI wish I could give it 0 stars. The car they gave us had 94,000 miles! The radio didn’t work, it stalled on us once and finally didn’t start and left us stranded. We had to walk back to our hotel. Called the emergency line and no one ever answered. Their cars are just old and unreliable. Save your self the hassle and rent elsewhere!
Frank Sibs
2 years agoGreat experience! I'm not sure why everybody else was complaining. You're flying to an island. Set your Bar low and by the insurance so you don't have to worry and have a great time. We got in and out of the rental place very easy. There were no surprises. Again you're on an island so just take whatever car they have and enjoy yourself.